Client Portal Terms of Service

Welcome to the Client Portal, a website service hosted and operated by Manawanui Support Limited.

Last updated: 13th August 2019

These Terms of Service ("Terms", "Terms of Service") govern your relationship with https://portal.manawanui.org.nz/ website (the "Service") operated by Manawanui Support Limited ("us", "we", or "our").

These terms apply to the entire contents of the site including any mail, claims, timesheets, expenses, budgets, documents or information provided through the Service.  

Please read these Terms of Service carefully before using the Service.  Your access to and use of the Service is conditional on your acceptance of and compliance with these Terms.

These Terms apply to all visitors, users and others who access or use the Service.  By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.

Intellectual Property

The Service and its original content, features and functionality, are and will remain the exclusive property of Manawanui Support Limited and its licensors. The Service is protected by copyright, trademark, and other laws of both New Zealand and foreign countries. Our trademarks and trade dress may not be used in connection with any other product or service without the prior written consent of Manawanui Support Limited.

Links To Other Web Sites

Our Service may contain links to third-party web sites or services that are not owned or controlled by Manawanui Support Limited.  Manawanui Support Limited has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services.

You further acknowledge and agree that Manawanui Support Limited shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.

We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit.

Limitation Of Liability

In no event shall Manawanui Support Limited, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential or punitive damages.  This includes, but is not limited to loss of profits, data, use, goodwill, or other intangible losses, resulting from

• your access to or use of or inability to access or use the Service;
• any conduct or content of any third party on the Service;
• any content obtained from the Service; and
• unauthorized access, use or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence) or any other legal theory, whether or not we have been informed of the possibility of such damage, and even if a remedy set forth herein is found to have failed of its essential purpose.

Disclaimer

Your use of the Service is at your sole risk. The Service is provided on an "as is" and "as available" basis. The Service is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement or course of performance.

Manawanui Support Limited and its subsidiaries, affiliates, and its licensors do not warrant that:

• the Service will function uninterrupted, secure or available at any particular time or location;
• any errors or defects will be corrected;
• the Service is free of viruses or other harmful components; or
• the results of using the Service will meet your requirements.

Service Availability

Whilst Manawanui Support Limited intends that the Services should be available 24 hours a day, seven days a week, it is possible that on occasions the Service may be unavailable to permit maintenance or other development activity to take place.

If for any reason we need to interrupt the Service for any significant period, we will publish a notice in advance to inform you of the interruption of service.

Security

You may have an account and password. You are responsible for maintaining the confidentiality of your password and account information and are fully responsible for all conduct carried out under this password and account. Manawanui Support Limited is not liable for any loss of confidentiality or for any damages arising from your failure to comply with these security measures. Manawanui Support Limited requests that you promptly report any unauthorised use of your password by phoning us on 0508462427 or emailing us at info@manawanui.org.nz.

Account Suspension or Termination

We want the Client Portal to be a safe place and if we determine that you have breached our terms or policies, we may take action against your account to protect those who are using our services and this may include suspending access to your account or disabling it. We may also suspend or disable your account if you create risk or legal exposure for us or when we are permitted or required to do so by law.

Governing Law

These Terms shall be governed and construed in accordance with the laws of New Zealand, without regard to its conflict of law provisions.

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Service.

Privacy

Manawanui Support Limited is committed to adopting the highest standards to safeguard personal information. The following defines when we collect personal information and what we do with it.  We don't use, share or transfer personal information in connection with the Service except as set out in this Terms of Service, or as otherwise set out somewhere on the site (including in terms linking to the Service).

Collection, storage and use of personal information:  You may choose to disclose personal information to us when you use the service. This information can be viewed by our staff, site administrators and sometimes by third-party contractors who administer or work on the Service, or who work on special projects with us.

Holding of information:  Any personal information provided is held securely by Manawanui Support Limited.  It may only be shared with third-party contractors to the extent necessary for them to administer or work on the Service, or to work on special projects with us. Unless required by law, we will not share your personal information without your consent.

Use of personal information:  We'll only use personal information provided to us for the purpose of delivering our services, improving our services or communicating with you.

Feedback:  Feedback is important and is used to evaluate and improve the Service. If you provide feedback by mail through the Service, that feedback is sent to appropriate staff.

Statistical information collected:  We may collect statistical information about your visit to our Service to help us improve it and to configure settings in the Service and we do this using website ‘cookies’.  A cookie is a piece of code that creates a file on your computer to track the pages that you view on our Service or to support the operation of the Service.  Please do not turn off cookies for the Service.  Turning off cookies will affect your ability to use this Service.

Google Analytics:  We use Google Universal Analytics to collect and analyse details about the use of our Service.  The data that is collected is stored on the Google Analytics Server and is only viewable by authorised staff.  The information Google Analytics collects includes:

• the first three parts of the IP address of the device
• the pages accessed on our site and the links clicked on
• the date and time the site was visited
• the referring site (if any) through which you clicked through to this site
• the operating system (for example, Windows 7 or Mac OSX) on the device used
• the type of web browser used (for example, Internet Explorer or Mozilla Firefox)
• other incidental information such as screen resolution and the language setting used.

Correcting your personal information:  Under the Privacy Act 1993, you have the right to access and ask us to correct any of your personal information provided.  Contact us if you would like to see or change your personal information that we store, or you have any concerns regarding your privacy.  We may require proof of your identity before being able to provide you with any personal information.  You can contact us at:

The Privacy Officer
Manawanui Support Limited
Email: info@manawanui.org.nz

If you have a privacy complaint:  If you're not satisfied with our response to any privacy-related concern you may have, you can contact the Privacy Commissioner.

Office of the Privacy Commissioner
PO Box 10094
Wellington 6143
Freephone: 0800 803 909 (NZ only)
Phone: +64 4 474 7590
Fax: +64 4 474 7595
Email: enquiries@privacy.org.nz

Changes

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 30 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.

Contact Us

If you have any questions about these Terms, please contact us at info@manawanui.org.nz