We have tried to make our website accessible and have taken into account the World Wide Web Consortium's Accessibility Initiative.

Having trouble accessing this site?

Our aim is to provide you with easily accessible, relevant information. If you're having trouble with getting the information you want or accessing this website, please contact us by either sending your Coach a mail within the Web Portal, emailing the Customer Experience Center at or calling us via the toll free Mainline on 0508 462427 and selecting Option 1 and then asking to be put through to the CEC team.

Help and Guidance

At the bottom of the screen in the Portal you will find a Help and Guidance pop-up with information, a user guide and video content for each of the main Portal screens.  To access the Help and Guidance content, select the ‘I’ icon that is at the top of the screen to the right hand side of the ‘Profile’ tab.  You can download the user guide or the videos in the Help and Guidance pop-up by selecting the ‘Download’ links.

PDF, Excel and Word Documents

Some documents on this site are published in PDF, Microsoft Excel or Microsoft Word format - if you have trouble accessing these documents please contact us so that we can provide you with an alternative.

Modern PDF documents can be created with accessibility features. Screen reader users and low vision users who want to avoid horizontal scrolling can change a setting so that text displays within the available width of the page and retain the correct flow for reading by a screen reader.

Select the View menu then the Zoom option and the 'Reflow' sub-option (please note that this will not work for all PDF documents).

Changing text size

You may change the font size on any web page on this site.

Most browsers (with the exception of older versions of Internet Explorer) allow resizing of text via the following keyboard commands:

Windows: CTRL and the '+' or '-' keys.

Macintosh: Shift and Command and the '+' or '-' keys.

To change the font size in the older versions of Internet Explorer, go to the View Menu and select Text Size.

Links to other sites

We have linked to several employee setup documents on the main website ( where we think the documents will be of value to you. 


The Maori language uses macrons over some vowels to indicate pronunciation. We have chosen not to include the use of macrons on this site as their use is not supported by all web browsers and they can cause difficulty with screen reading software. 


  • This site uses a print stylesheet for printing purposes. This allows a page to be printed straight from the browser in a "print-friendly" manner.
  • Only the main content from the page will be printed - the top banner and navigation links and images will not be printed.

Calendar Date Select Pop Ups

There are several places in the Portal where we use Calendar Date Select Pop Ups to enable you to select a date.  These can be opened and navigated by pressing the Alt key and the Down Arrow key together to open and then using the arrow keys to navigate and select the date you want.

Internet Browser Compatibility

Very old versions of Internet Browsers will not be compatible with the Web Portal.  If you are using Internet Explorer you need to be using IE9 or later.  If you are using Apple Safari, Google Chrome or Mozilla Firefox, you need to ensure that it is up to date.

Keyboard access

  • 0 Accessibility statement
  • 1 Home
  • 2 Statement
  • 3 Budgeting
  • 4 Employees & Payees
  • 5 Timesheets or Expenses
  • 6 Mail
  • 7 Profile
  • 8 Top of Page
  • 9 Logout

Access Keys are selected in different ways according to which browser you use:

Internet Explorer 9+ and Microsoft Edge Browser:

Hold down the ALT key and select the number/letter of the access key, then press ENTER.  Please note that versions of Internet Explorer prior to version 9 are not supported.

Google Chrome Browser:

Hold down the ALT key and select the number/letter of the access key, then press ENTER.  Please note that Alt and Shift may be required together in some cases.

Mozilla Firefox:

Hold down the ALT (CTRL for Macintosh) key and select the number/letter of the access key.

Safari (Mac OS / IOS):

Hold down the CTRL + ALT key and select the number/letter of the access key.

Opera (Mac OS / IOS):

Hold down the CTRL + ALT key and select the number/letter of the access key.


All content images include descriptive alt attributes. All decorative graphics use NULL alt attributes. Where the information conveyed by an image cannot be contained in a short alt, a full text description is provided either on the same page or on a linked page.

Navigation elements are all in plain text, not images.

Help us improve this website

Please contact us by emailing or calling us on 0508 462427 if you have suggestions for improvements to the site.